In a perfect world, every company would have software experts on their staff answering the myriad of questions that arise on a daily basis. With Enterprise Resource Group, it is like having a full-time expert on staff, ready to answer any question, at a tiny fraction of the cost. Enterprise Resource Group user support can dramatically increase the productivity of your users.
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To Open a support ticket please click here
You can also call our helpdesk at 480-921-1302 option 1, option 1. Support phone calls are answered immediately by our staff. |
ENTERPRISE MANAGEMENT
Enterprise Resource Group assumes responsibility for
managing the customer's hardware, software and managed IT
services
infrastructure, and offers server security with the following services:
MANAGED
HOSTING
Enterprise
Resource Group provides end-to-end managed IT services and
hosting services that allow customers
to transfer the responsibility of maintaining, enhancing and
managing custom and packaged software applications to
Enterprise Resource Group.
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In addition to quickly resolving problems, we actively work with users to help them get more from their applications. As part of the process of supporting users, our staff may request access to view the user's screen. If granted, the support person and the user will work through the issue together, each looking at the user's screen with both being able to use the mouse and keyboard. It's as if our support person is sitting right next to them.
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